We ship at your restaurant within 48 hours. However, orders passed before 11.00am might be processed faster. Please note that the supplier will align its delivery time with your Deliveroo opening times.
In the first instance please check with our Clavie S.A., distributor partner (Phone: +32 (0)2 387 09 87); they will handle your query directly.
Due to the quick turnaround (48h delivery) we cannot accept a change of delivery address after the order has been placed.
Before ordering a product, please request one of our free sample packs https://deliveroopackagingbelgium.myshopify.com/pages/order-free-samples-with-fast-delivery to see the products in person and to make sure that you are happy with the products.
Should you wish to return any goods, please contact our distribution partner, Clavie S.A., on +32 (0)2 387 09 87. Goods correctly supplied may not be returned without the Deliveroo Packaging and Clavie S.A.'s agreement. Goods returned with agreement from Clavie S.A. must be consigned and accompanied by a packing note stating the Deliveroo Packaging’s invoice number and date thereof together with the reason for return. Returns will only be accepted if all items are unmarked and in new condition with item packaging (if applied) unbroken.
Return goods within 30 days will have a reduction in value of 20% automatically and of 50% for the goods returned between 30 days and 90 days. No returns will be accepted 90 days after the delivery date. All returns charges will have to be paid by the buyer.
If there was a problem with the items delivered or with the delivery, please contact our distribution partner Clavie S.A., on +32 (0)2 387 09 87
If there was a problem with the system or the invoicing of the website, please contact Deliveroo Packaging on: firstname.lastname@example.org.
We accept payments via all major credit card providers including American Express, Visa, Mastercard.
We do not store any payment information.
Price: We set our store up to serve Deliveroo restaurant partners exclusively and our store is run as a profit neutral division. We set our prices at a level that is just enough to cover our costs. Please bare in mind that our products already include the Fost Plus fee. Fost plus is a fee for collection, sorting and recycling of your household packaging (more information on: https://www.fostplus.be/en/enterprises/becoming-fost-plus-member/what-does-it-cost)
Product selection: We get constant feedback from our customers emphasising how important packaging is to their experience. Packaging can be a major pain point for our restaurant partners and we realised that we are well placed to help. We’ve scoured Europe and Asia evaluating packaging based on 1) look and feel, 2) heat retention, 3) sturdiness, and 4) impact on the environment, and we’ve selected the best packaging to make choice easy for you.
Convenience: We know you’ve got a lot on your plate (excuse the pun) without having to worry about when your packaging is going to be delivered. To fit seamlessly into your operations we offer 48h delivery.
We stock a full range of packaging catering to takeaways. Have a look at our range here https://deliveroopackagingbelgium.myshopify.com/collections/all.
We offer you the possibility to suggest new packaging that should be sold on the platform; please let us know on this page: https://deliveroopackagingbelgium.myshopify.com/pages/tailored-packaging.
We also offer you the possibility to design your own branded packaging thanks to our distribution partner; please let us know on this page: https://deliveroopackagingbelgium.myshopify.com/pages/custom-and-co-branded-packaging
We stock products from a wide range of manufacturers and our range is changing all the time as we find better products or expand into new categories.
We visit and inspect the manufacturing facilities and supply chain of our partner.
We strongly believe in looking after the environment and natural resources. Where possible, we stock packaging that is easily recyclable and supported by belgian recycling infrastructure. We also stock a range of biodegradable packaging. Each product is rated on its impact on the environment and this information is shown clearly on each product page. For pulp based products, we only use products sourced from sustainable forests.
Each product has recycling and environmental information on its product page. Finally, if you would like to speak with an expert, please contact us on email@example.com and we’d be glad to have a more in depth discussion with you.